Impeccable Service

Impeccable Service

Last week, I arrived at a small midtown cafe for a breakfast meeting with a prospective client. As I walked through the door, the host enthusiastically greeted me by name, (though I had never been there before), confirmed who I was there to meet (also by name), and escorted me with authentic familiarity to the table. His warm and engaging style made my prospect and I feel like old friends, and set the tone for an incredibly productive meeting...

Trading Perfection for Presence

Trading Perfection for Presence

In my early days as a professional organizer, my company was called Task Masters — with the tag line “we do life’s drudgery for you.”  One year in mid-December, I got a call from a new prospect who wanted help preparing for the holidays. There were 2 weeks until Christmas, and she hadn’t had time to decorate her house, shop for gifts, wrap, send cards or prepare for Christmas dinner. We worked non-stop 8 hours per day for 8 days, and by December 24th everything was flawless and ready for its closeup

Recharging on the Weekends: Think PEP

Recharging on the Weekends: Think PEP

Several years ago Life Magazine conducted the Great American Weekend Study, and discovered that 47% of people wait until Thursday night or later to plan their weekends. I don’t even need to tell you what happens when we wait too long to plan — the weekend slips through our fingers and before we know it, it’s Sunday night, and we didn’t do anything fun or refreshing.

Minimize Interruptions While Keeping Everyone Happy

Minimize Interruptions While Keeping Everyone Happy

Interruptions are one of the most challenging aspects of working with others. Like everyone, you want to be reasonably accessible to the people you work with, and a true team player. But an over-the-top need to people-please can be a time trap; if you spend all day in helper-mode it's at the expense of completing more revenue-driven tasks.